Recently my company moved from the paid per service that Microsoft offers into the Service Hub model.  I have to tell you, I am very impressed so far.

One of the biggest challenges we had before, was it was never really clear between large organizations who had the ability to open cases.  The services hub fixes all of that by making it far more transparent.  You also get the ability to review contracts, check on all other cases that are open.

I’ve also learned that the learning videos and assessment stuff that Microsoft use to charge for now is included free.  If your organization is thinking about going with the services hub, I highly recommend it.